Privacy Policy

1. Information We Collect

Depending on how you interact with Criterion, we may collect:

Contact and account information

• Name
• Email address
• Telephone number
• City, state, and mailing or service address
• Customer-portal account and authentication information
• Communications and customer-service records

RV and inspection information

• RV year, manufacturer, model, type, and vehicle identification number
• License-plate and vehicle data-plate information
• RV location and access instructions
• Seller, dealer, owner, facility, or other access-contact information
• Requested service, inspection scope, scheduling information, and deadlines
• Owner- or customer-provided concerns, statements, documents, and maintenance information
• Inspection observations, measurements, findings, limitations, recommendations, photographs, videos, and related evidence
• Fluid-sample and laboratory information when fluid analysis is requested
• Condition-monitoring records and service history

Inspection photographs and reports may incidentally contain identifying information visible on or around the RV, including license plates, VIN labels, documents, personal belongings, or location details.

Transaction and agreement information

• Quotes and accepted service terms
• Pre-inspection agreements and other signed documents
• Signature status and related transaction identifiers
• Payment status, amount, subscription status, and payment transaction identifiers

Payment-card and bank-account information is generally collected and processed directly by Stripe. Criterion does not intend to store complete payment-card numbers or bank-account credentials in its own application.

Website and technical information

Our website and service providers may automatically collect:

• IP address
• Browser, device, and operating-system information
• Pages requested and referring URLs
• Dates, times, and general activity logs
• Authentication, security, diagnostic, and error information
• Essential cookie and session information

We currently use cookies and similar technologies primarily for secure authentication, portal operation, fraud prevention, and essential website functionality. We do not currently use personal information for cross-context behavioral advertising.

2. How We Use Information

We may use personal information to:

• Respond to inquiries and inspection requests
• Prepare quotes and confirm service scope
• Coordinate access, scheduling, and inspection logistics
• Provide RV inspections, buyer-verification services, condition monitoring, fluid analysis, and related services
• Create, maintain, and deliver inspection records and reports
• Provide secure customer-portal access
• Obtain electronic signatures and maintain signed documents
• Process payments and subscriptions
• Communicate about appointments, documents, payments, reports, and service updates
• Maintain required photographic evidence and professional records
• Protect customers, staff, systems, and property
• Detect fraud, misuse, unauthorized access, and technical problems
• Comply with legal, tax, insurance, contractual, and professional obligations
• Establish, exercise, or defend legal claims
• Improve our services, workflows, security, and customer experience

We do not sell personal information. We do not use personal information for targeted advertising.

3. AI-Assisted Workflows

Criterion may use artificial-intelligence services to assist with internal drafting, organization, or quality-review workflows.

For example, selected inspector-entered findings may be processed to prepare an initial inspection-report draft. Criterion’s workflow is designed to exclude direct customer-identifying information from AI report-drafting requests where practicable.

AI-generated material:

• Is treated as a draft
• Must be reviewed by Criterion personnel
• Does not replace the inspector’s observations or professional judgment
• Does not independently approve, deny, price, or materially determine a customer’s service
• Is not itself a completed inspection report

Information submitted to an AI provider remains subject to that provider’s security, processing, and contractual terms. Criterion does not authorize AI-generated content to override the recorded inspection evidence.

4. How We Disclose Information

We may disclose information to service providers that perform functions on our behalf, including:

• Supabase, for database services, authentication, and private file storage
• Vercel, for website and application hosting
• Stripe, for payments, subscriptions, transaction processing, and fraud prevention
• Dropbox Sign, for electronic-signature services and signed-document processing
• OpenAI, for configured AI-assisted internal drafting workflows
• Google Workspace, for business email, documents, and communications
• Independent laboratories, when fluid analysis is requested
• Professional advisers, insurers, accountants, attorneys, and technical providers when reasonably necessary

These providers may process information only as needed to provide their services, meet legal obligations, maintain security, or as otherwise permitted by their agreements and privacy terms.

We may also disclose information:

• With your direction or consent
• To coordinate access with a seller, dealer, owner, storage facility, repair facility, or other person you identify
• When required by law, subpoena, court order, or governmental request
• To investigate or prevent suspected fraud, security incidents, unlawful activity, or threats to safety
• In connection with a business sale, merger, financing, reorganization, or transfer of assets, subject to appropriate protections
• To establish, exercise, or defend legal rights

Criterion does not sell sensitive personal information or biometric data.

5. Inspection Reports and Photographic Evidence

Inspection reports, photographs, videos, measurements, and related evidence are collected to document the RV’s observed condition and the work performed.

Customer access to these materials may be provided through a secure portal or time-limited private link. Customers should avoid publicly posting reports or evidence that contains VINs, license plates, addresses, personal documents, or other identifying information unless they have reviewed and redacted that information.

Criterion may retain original inspection evidence separately from a customer-facing report when reasonably necessary for quality control, professional-recordkeeping, dispute resolution, insurance, or legal compliance.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including:

• Providing and documenting requested services
• Maintaining inspection and condition-monitoring history
• Supporting warranties, questions, complaints, or disputes
• Meeting tax, accounting, insurance, contractual, and legal obligations
• Maintaining security and preventing fraud
• Enforcing agreements and protecting legal rights

Retention periods may vary by record type. When information is no longer reasonably necessary, we may delete it, anonymize it, or securely archive it as permitted by law.

7. Data Security

Criterion uses administrative, technical, and physical safeguards designed to protect personal information. These measures may include:

• Encrypted network connections
• Authenticated portal access
• Role-based access controls
• Private file storage
• Time-limited document and evidence links
• Restricted administrative credentials
• Service-provider security controls
• Logging, monitoring, backups, and recovery practices

No internet transmission or storage system can be guaranteed completely secure. Customers should protect their sign-in links, email accounts, devices, and downloaded reports.

8. Your Privacy Rights

Depending on where you reside and which law applies, you may have the right to:

• Confirm whether we process your personal information
• Access personal information associated with you
• Correct inaccurate personal information
• Request deletion of personal information
• Obtain a portable copy of certain information
• Opt out of targeted advertising, the sale of personal information, or qualifying profiling
• Appeal a decision concerning a privacy request
• Exercise privacy rights without unlawful discrimination or retaliation

Criterion does not currently sell personal information or use it for targeted advertising.

To submit a privacy request, contact us at:

Please use the subject line Privacy Request. We may need to verify your identity and relationship to the relevant records before fulfilling a request. An authorized agent may submit a request where permitted by law, but we may require proof of authorization.

Some information may be exempt from deletion or other requests when retention is reasonably necessary to complete a service, maintain professional or transaction records, protect legal rights, prevent fraud, comply with law, or satisfy another permitted purpose.

Appeals

If we decline a privacy request, you may appeal by emailing info@criterionrv.com with the subject line Privacy Appeal and explaining why you believe the decision should be reconsidered.

If an appeal is denied and Texas law applies, you may submit a complaint to the Texas Attorney General’s Consumer Protection Division.

9. Children’s Privacy

Criterion’s website and services are intended for adults seeking RV-related services. They are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information to Criterion, contact us so we can review and address the information.

10. Third-Party Websites and Services

Our website may link to third-party websites or services. Their privacy and security practices are governed by their own policies, not this Privacy Policy. We encourage you to review those policies before providing information.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology, legal obligations, or business practices. The revised policy will be posted on this page with an updated effective date.

Material changes may also be communicated through the website, customer portal, or other reasonable means when appropriate.

12. Contact Us

For privacy questions, requests, or concerns, contact: